If you can't find the answer you're looking for in this help center, our dedicated Customer Support staff is ready to help.
Our typical office hours are:
- M: 9:00 AM – 4:00 PM
- T: 9:00 AM – 4:00 PM
- W: 9:00 AM – 4:00 PM
- Th: 9:00AM – 12:00 PM and 1:30 PM – 4:00 PM
- F: 9:00 AM – 4:00 PM
Note: phone support will be reduced on the following dates to facilitate required training:
Adjusted phone hours:
- Th, Jan 9: 9:00 AM – 12:00 PM
- F, Jan 10: 1:30 PM – 4:00 PM
- M, Jan 13th: 9:00 AM – 12:00 PM
- W, Jan 15th: 9:00 AM – 12:00 PM
Our phones will be off outside of these hours on 1/09, 1/10, 1/13, and 1/15. Emailed requests can expect a response within 24 business hours.
Contact information
Email:
help@onxmaps.com
Our support staff usually responds to customer emails within 24 business hours.
Self-service Tool:
For immediate solutions at any hour, you can get additional help through our self-service tool on this page or in the onX Offroad App. If you can't find the answer to your question, you will be given the option to call during office hours.
Click the chat icon in the lower left-hand corner of your screen to access the tool.
Mobile browser:
Desktop/laptop browser:
In the onX Offroad App, tap the Main Menu button in the upper left corner.
Tap "Contact Us" to access the self-service tool.
If you don't find an answer using our self-service tool, you can contact onX customer support by phone or text during our weekly office hours.