We're aware of an issue impacting map queries—users may experience slow load times or incomplete data on query cards. Our team is currently investigating and working on a fix. We apologize for any inconvenience.

  1. onX Offroad
  2. Troubleshooting and FAQs
  3. Troubleshooting Issues with the onX Offroad App and Web Map

Troubleshooting Issues with the onX Offroad App and Web Map

  • My Waypoints, Routes, Lines, Tracks, or Shapes are missing
  • I paid for a Membership but it's not working
  • I can't log in to the onX Offroad App
  • Customer support contact information
  • Issues with your location and Go & Track
  • Web Browser does not support MapBoxGL
  • Troubleshooting issues with Apple Carplay and Android Auto
  • I tried to reset my password but never received a recovery email
  • There was an error when I imported Markups (Waypoints, Routes, Lines, Shapes, and Tracks)
  • Managing Markups to improve the performance of the onX Offroad App
  • Markups aren't showing on my Android Auto or Apple CarPlay display
  • How to report a map error in onX Offroad