1. onX Offroad
  2. Troubleshooting and FAQs
  3. Troubleshooting Issues with the onX Offroad App and Web Map

Troubleshooting Issues with the onX Offroad App and Web Map

  • My location isn't working on my desktop or laptop computer
  • I can't log in to the onX Offroad App
  • My location and/or Tracker in onX Offroad isn't working on my Android phone or tablet
  • Web Browser does not support MapBoxGL
  • Troubleshooting issues with Apple Carplay and Android Auto
  • I tried to reset my password but never received a password reset email
  • There was an error when I imported Markups (Waypoints, Routes, Lines, Shapes, and Tracks)
  • Managing Markups to improve the performance of the onX Offroad App
  • Membership issues, upgrade prompts, and missing markups
  • The location and/or Tracker in onX Offroad isn't working on my iPhone or iPad
  • My Markups (Waypoints, Routes, Lines, Shapes, and Tracks) aren't showing on the screen in my in-dash display
  • Reporting a map error
  • Customer support contact information